Some questions you may wish to have in mind when considering your relay operator:

• Fees - joining fee, monthly membership subscription
• Are there membership "grades" with differing fees and preferential status, or are all members charged the same rate 
• Fees - what does your customer pay? (delivery/service charge)
• Commission - what sending commission do you receive? Is it a flat rate or a percentage of order value?
• Order value - how is the order value split between sending/delivering florist, and does the relay operator take a cut of the order value?
• Do you currently receive enquiries from your customers about sending local, national, international deliveries? (ie, will you be sending out many orders?)
• What marketing material or members benefits will you receive?
• How prescriptive are the order guidelines? can you make reasonable substitutions?
• Do you have to carry a certain amount/line of stock?
• Do you need a computer or fax in the shop?
• Does the relay operator make up any orders centrally, or do all orders get passed to member florists?
• Are there many other members already in your area?
• How are orders allocated if there is more than one member in an area?
• Can you set your own delivery area and delivery charges or are you allocated a specific territory?
• What are the delivery cut off times for same day orders?
• How many members do they have? What is their coverage of the country like?