The BFA Standard of Excellence set the levels every customer can expect from the florist members of the British Floristry Association. All members of the BFA are committed to achieving high levels of quality of product and of service and follow all of the BFA standards of excellence expected of them to give the best level of service to their customers. If you have flowers where the quality, product or service is below what you consider is satisfactory, we can help. We aim to ensure issues you face are resolved successfully. Before complaining please consider
What should I do if I have a complaint? If you are dissatisfied with the quality of the product and/or service:
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