Contact Us

For help and support on any type of question.

Our opening times are

Monday to Thursday 9.00am to 5.00pm

Alternatively ring

0844 800 7299 (please note this is NOT a premium number)

Option1 – General enquiries

Option 2 – Marketing

Option 3 – Membership

Please enter your bank details

Account Name *

Account Number *

Sort Code *

Preferred Payment Frequency *

Please check this box to confirm you are the account holder of the above account. *

Yes

Please check this box to confirm that you are the only person required to authorise debits from the above account. *

Yes

The Guarantee is offered by all banks And building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
The Guarantee covers Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.

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